TERMS OF SERVICE
Effective Date: 9/29/2026
Welcome to Casa Pilates. These Terms of Service (“Terms”) govern your use of Casa Pilates LLC (“Casa Pilates,” “we,” “us,” or “our”) services, website, mobile application, classes, memberships, packages, private sessions, retail products, and studio facilities.
By creating an account, purchasing a membership, class, package, private session, merchandise, or otherwise using Casa Pilates services, you acknowledge that you have read, understood, and agree to these Terms.
1. ELIGIBILITY
You must be at least 18 years old to purchase services or enter into a membership agreement with Casa Pilates unless otherwise permitted by Casa Pilates and accompanied by appropriate consent from a parent or legal guardian.
You are responsible for providing accurate and current information when creating your account and making purchases.
2. SERVICES
Casa Pilates offers Pilates-based fitness and wellness services, including but not limited to:
Group Reformer Pilates classes
Mat Pilates classes
Heated Pilates classes
Reformer/Mat Sculpt classes
Jump Reformer classes
Stretch/Restore classes
Private and group private sessions
Community classes and special events
Retail merchandise
Other fitness, wellness, and studio services offered from time to time
Class formats, schedules, instructors, pricing, and availability are subject to change.
3. MEMBERSHIPS
Memberships are subject to the specific membership terms presented to you at the time of purchase.
Unless otherwise stated:
Memberships require a three (3) month minimum commitment.
Memberships automatically renew on a month-to-month basis after the initial commitment period unless canceled in accordance with these Terms.
Membership fees are automatically charged to the payment method associated with your account.
Memberships do not require an initiation fee unless otherwise stated.
Membership benefits, class allowances, discounts, and guest privileges are specific to the membership purchased and may not be transferred.
Memberships are personal and may not be sold, transferred, or shared.
4. MEMBERSHIP CANCELLATION
After completion of the applicable minimum commitment period, members may cancel their membership by providing notice through the cancellation method designated by Casa Pilates.
Cancellation requests must be submitted 7 days before the next billing date to prevent the next scheduled membership charge.
A cancellation does not automatically entitle a member to a refund for a billing period that has already begun.
If you cancel during your initial minimum commitment period, you remain responsible for payments due under the applicable membership agreement, except where cancellation is required by applicable law or approved by Casa Pilates under an applicable exception.
Casa Pilates reserves the right to establish reasonable cancellation procedures and notice requirements.
5. FREEZES AND HOLDS
Membership freezes or holds are available only when specifically offered by Casa Pilates and are subject to applicable eligibility requirements, fees, duration limits, and other restrictions.
A membership freeze does not constitute cancellation.
6. CLASS BOOKINGS
Reservations are required for most classes and are subject to availability.
Class schedules may change, and Casa Pilates reserves the right to substitute instructors, modify class formats, change class times, or cancel classes when reasonably necessary.
A reservation does not guarantee a particular instructor, reformer, mat location, or other specific studio assignment.
7. CANCELLATION AND NO-SHOW POLICY
We understand that plans change. To help maintain availability for all clients, Casa Pilates has the following cancellation policy:
Late Cancellation Fee: $15
No-Show Fee: $20
A cancellation made within the applicable late-cancellation window is considered a late cancellation. Failure to attend a reserved class without canceling is considered a no-show.
The applicable cancellation window will be communicated through the Casa Pilates booking platform and may vary by service.
Late-cancellation and no-show fees may be automatically charged to the payment method on file.
Repeated late cancellations or no-shows may result in additional booking restrictions or other account actions at Casa Pilates' discretion.
8. WAITLISTS
If a class is full, clients may have the option to join a waitlist.
If a space becomes available, the booking platform may automatically add a waitlisted client to the class according to the applicable waitlist procedures.
Clients are responsible for monitoring their booking status and canceling within the applicable cancellation window if they are no longer able to attend.
Being added to a waitlist may result in a class reservation and associated cancellation obligations.
9. PRIVATE SESSIONS
Private sessions must be scheduled in advance and are subject to availability.
Private-session cancellation policies will be communicated at the time of booking. Late cancellations and missed appointments may be subject to the full session fee.
10. PAYMENTS
All prices are displayed in U.S. dollars..
By purchasing services from Casa Pilates, you authorize Casa Pilates and its payment processors to charge your selected payment method for applicable purchases, membership fees, taxes, late-cancellation fees, no-show fees, and other authorized charges.
You are responsible for maintaining a valid payment method on your account.
If a payment is declined, Casa Pilates may restrict access to services until the outstanding balance is resolved.
Prices are subject to change. Changes to recurring membership pricing will be communicated as required by applicable law.
11. REFUNDS
Except where otherwise required by law or expressly stated by Casa Pilates, purchases are non-refundable.
Unused classes, memberships, packages, or services generally do not have cash value and may not be exchanged for cash.
Casa Pilates may provide refunds, credits, transfers, or other accommodations at its discretion when appropriate.
Merchandise returns and exchanges are subject to the applicable Casa Pilates retail policy.
12. GUEST PASSES
Memberships that include guest passes are subject to the terms of the applicable membership.
Guest passes may be limited to eligible classes, may not be exchanged for cash, and may not be transferred or sold.
Guests may be required to complete applicable registration, waiver, and liability forms before participating in Casa Pilates services.
13. STUDIO ACCESS AND CONDUCT
Casa Pilates is intended to be a welcoming, respectful, and inclusive environment.
Clients are expected to:
Treat instructors, staff, members, and guests respectfully.
Follow instructor directions and studio safety procedures.
Use studio equipment appropriately.
Keep personal belongings in designated areas.
Maintain appropriate hygiene.
Follow studio policies.
Avoid conduct that disrupts classes or creates a safety concern.
Casa Pilates reserves the right to refuse service or suspend or terminate access to the studio for conduct that violates these Terms or creates a safety concern, subject to applicable law.
14. ARRIVAL AND CLASS PARTICIPATION
Clients should arrive sufficiently early to check in and prepare for class.
Late arrivals may be denied entry when entering the studio would disrupt the class or create a safety concern. A late arrival may be treated as a missed reservation and may be subject to applicable cancellation or no-show policies and fees.
Casa Pilates may require clients to follow specific equipment, clothing, footwear, hydration, or other safety requirements.
15. HEALTH AND FITNESS DISCLAIMER
Pilates and other physical activities offered by Casa Pilates involve physical exertion and inherent risks.
You understand that participation may involve risks including, but not limited to, muscle soreness, strains, sprains, falls, injury, aggravation of existing conditions, or other physical injury.
You are responsible for determining whether participation is appropriate for you.
You should consult a qualified healthcare professional before beginning or modifying an exercise program, particularly if you have a medical condition, injury, are pregnant or postpartum, have recently undergone surgery, or have other health concerns.
Casa Pilates instructors and staff are not acting as medical professionals and do not provide medical diagnosis, treatment, or medical advice.
You agree to inform your instructor of any relevant limitations, injuries, or conditions that may affect your ability to safely participate.
16. HEALTH AND FITNESS DATA
If you choose to enable Workout Metrics and grant permission through Health Connect on Android or Apple Health on iOS, our app accesses health and fitness data, such as heart rate and calories burned, solely to display workout metrics for your classes.
This data is accessed and processed on your device. It is not transmitted to, stored, or retained by us or our app provider. We do not sell this data, share it with third parties, or use it for advertising. The uses and restrictions described in this section apply specifically to health and fitness data accessed through this feature.
You can revoke the app’s access at any time through the permissions settings in Health Connect or Apple Health.
Our use of information received from Health Connect complies with Google’s applicable Health Connect permissions policy, including its Limited Use requirements.
17. ASSUMPTION OF RISK AND RELEASE
To the fullest extent permitted by applicable law, you voluntarily assume the risks associated with participating in Pilates, exercise classes, private sessions, and other physical activities at or through Casa Pilates.
By participating, you agree to release and hold harmless Casa Pilates LLC and, to the extent applicable, its owners, officers, employees, instructors, contractors, and agents from claims arising from ordinary negligence associated with your participation, except to the extent such release is prohibited by applicable law.
Nothing in these Terms is intended to waive rights that cannot legally be waived.
Additional waivers or acknowledgments may be required before participation.
18. PERSONAL BELONGINGS
Clients are responsible for their personal belongings.
Casa Pilates is not responsible for lost, stolen, or damaged personal property except to the extent required by law.
19. INTELLECTUAL PROPERTY
All Casa Pilates branding, logos, photographs, videos, written materials, website content, graphics, designs, and other original materials are owned by or licensed to Casa Pilates and may not be copied, reproduced, distributed, or used without written permission.
20. PHOTOGRAPHY AND MEDIA
Casa Pilates may photograph or record classes, events, instructors, or studio activities for marketing, social media, website, and promotional purposes.
If you do not wish to appear in promotional photography or video, please notify Casa Pilates in writing or inform a Casa Pilates team member.
Separate written consent may be requested when required by applicable law.
21. WEBSITE AND MOBILE APPLICATION
Use of the Casa Pilates website, mobile application, booking platform, or other digital services may be subject to additional terms and policies.
You agree not to use Casa Pilates digital services for unlawful purposes or in a manner that interferes with their operation or security.
22. THIRD-PARTY SERVICES
Casa Pilates may use third-party providers for payment processing, scheduling, communications, memberships, website services, or other business functions.
Your use of those services may also be subject to the applicable third party's terms and privacy policies.
23. PRIVACY
Casa Pilates collects and uses personal information in accordance with its Privacy Policy.
By using Casa Pilates services, you acknowledge that you have had an opportunity to review the Privacy Policy.
24. SMS MESSAGING TERMS
1. Program Description By opting in, you agree to receive recurring automated text messages from Casa Pilates ("we," "us," "our") at the mobile number you provided. Messages may include class reminders, class updates, account alerts, promotional offers, customer support follow-ups, etc. Consent to receive these messages is not a condition of any purchase.
2. Message Frequency You may receive up to 3 messages per week. Message frequency may vary depending on your activity and interactions with us.
3. Message and Data Rates Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
4. How to Opt Out and Get Help You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at hello@casapilates.studio or (520) 484-8214.
5. Carrier Liability Disclaimer Carriers are not liable for any delayed or undelivered messages.
25. CHANGES TO THESE TERMS
Casa Pilates may update these Terms from time to time.
Updated Terms will be posted on the Casa Pilates website with an updated effective date.
Your continued use of Casa Pilates services after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
26. TERMINATION
Casa Pilates may suspend or terminate your account, membership, or access to services if you violate these Terms, fail to pay amounts due, engage in inappropriate conduct, or otherwise create a safety or operational concern.
Termination does not eliminate amounts that became due before termination.
27. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Casa Pilates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of Casa Pilates services.
Nothing in these Terms limits liability that cannot legally be limited under applicable law.
28. GOVERNING LAW
These Terms will be governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute will be handled in accordance with applicable Arizona law and the jurisdictional requirements applicable to the parties.
29. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
30. ENTIRE AGREEMENT
These Terms, together with any applicable membership agreement, waiver, studio policies, Privacy Policy, and other agreements referenced herein, constitute the agreement between you and Casa Pilates regarding your use of the applicable services.
31. CONTACT US
If you have questions regarding these Terms, please contact:
Casa Pilates LLC
Tucson, Arizona
Email: hello@casapilates.studio
Website: www.casapilates.studio
Last Updated: 9/29/2026