PRIVACY POLICY

Effective Date: September 29, 2026

Casa Pilates LLC (“Casa Pilates,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Casa Pilates collects, uses, discloses, and protects personal information when you visit our website, use our mobile application, create an account, purchase our services or products, book a class, visit our studio, or otherwise interact with us.

By using Casa Pilates services, you acknowledge that you have had an opportunity to review this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Casa Pilates, we may collect the following categories of information.

Information You Provide Directly

We may collect information you provide when you:

  • Create a Casa Pilates account

  • Purchase a membership, class, package, private session, or merchandise

  • Book or cancel a class

  • Join a class waitlist

  • Contact us

  • Subscribe to emails or other communications

  • Participate in promotions, events, surveys, or giveaways

  • Apply to work with Casa Pilates

  • Submit forms, waivers, or other studio documents

This information may include:

  • Name

  • Email address

  • Phone number

  • Date of birth or age, when necessary

  • Billing and payment information

  • Account login information

  • Membership and purchase information

  • Class and appointment history

  • Guest information

  • Communications and correspondence with Casa Pilates

  • Information provided through forms, waivers, or similar documents

Fitness and Wellness Information

If you voluntarily provide information relating to your participation in Pilates or other physical activities, such as injuries, physical limitations, pregnancy or postpartum status, or other information relevant to participation, Casa Pilates may collect and use that information for purposes such as class participation, instructor awareness, safety, and providing requested services.

You should only provide information that is necessary and appropriate for your participation.

Casa Pilates is not a medical provider and does not use information you provide to diagnose or treat medical conditions.

Information Collected Automatically

When you use our website, mobile application, or other digital services, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages or screens visited

  • Dates and times of activity

  • Referring website

  • General usage information

  • Cookies and similar technologies

This information may be collected by Casa Pilates or by third-party service providers operating technology on our behalf.

2. HOW WE USE INFORMATION

Casa Pilates may use personal information for legitimate business and operational purposes, including to:

  • Create and manage customer accounts

  • Process memberships and purchases

  • Process payments

  • Schedule and manage classes and appointments

  • Manage waitlists

  • Communicate regarding reservations, memberships, purchases, and account activity

  • Send administrative and transactional communications

  • Provide customer support

  • Maintain studio and account records

  • Administer promotions, events, and programs

  • Improve our website, application, services, and customer experience

  • Understand how customers use our digital services

  • Prevent fraud, abuse, or unauthorized activity

  • Protect the safety and security of our customers, staff, and business

  • Comply with legal and regulatory obligations

  • Enforce our Terms of Service and other policies

  • Send marketing and promotional communications when permitted by law and consistent with your preferences

3. PAYMENT INFORMATION

When you make a purchase, membership payment, or other transaction, payment information may be processed by third-party payment processors.

Casa Pilates may receive information such as transaction details, payment status, billing information, and limited payment-method information.

Casa Pilates does not intend to store complete credit or debit card numbers on its own systems when payment processing is handled by a third-party payment processor.

Payment information may be subject to the privacy policy and terms of the applicable payment processor.

4. CLASS, MEMBERSHIP, AND ACCOUNT INFORMATION

We may maintain records relating to your use of Casa Pilates services, including:

  • Membership status

  • Classes booked and attended

  • Cancellations and no-shows

  • Private sessions

  • Purchases

  • Guest passes

  • Waitlist activity

  • Account communications

  • Applicable fees or balances

We use this information to administer our services, enforce applicable policies, and provide you with an accurate customer experience.

5. COOKIES AND SIMILAR TECHNOLOGIES

Casa Pilates and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

  • Operate our website and application

  • Remember preferences

  • Maintain account functionality

  • Understand website traffic and usage

  • Improve our services

  • Measure marketing and advertising performance

  • Detect security issues or fraudulent activity

You may be able to control certain cookies through your browser or device settings. Disabling cookies may affect certain website or application functionality.

6. MARKETING COMMUNICATIONS

If you provide your contact information, Casa Pilates may send you information about:

  • New classes

  • Memberships

  • Promotions

  • Events

  • Studio announcements

  • Products

  • Special offers

  • Other Casa Pilates news

Where required by law, we will obtain appropriate consent before sending certain marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe link included in the communication.

Even if you opt out of marketing communications, we may continue to send necessary administrative or transactional communications relating to your account, purchases, memberships, reservations, or other services.

7. TEXT MESSAGES

If you provide a phone number and opt in to receive text messages from Casa Pilates, we may use text messaging to communicate information such as:

  • Class reminders

  • Reservation updates

  • Membership information

  • Appointment information

  • Studio announcements

  • Promotions, where permitted and appropriately consented to

Message and data rates may apply depending on your mobile carrier.

You may opt out of promotional text messages by following the instructions provided in the applicable message.

Opting out of promotional text messages does not necessarily stop administrative or transactional communications that are necessary to provide requested services.

8. MOBILE INFORMATION AND TEXT MESSAGING PRIVACY

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This Privacy Policy applies to our website and our mobile app. 

9. HOW WE SHARE INFORMATION

Casa Pilates may share personal information with third parties when reasonably necessary to operate our business and provide services.

These parties may include:

Payment Processors

Payment providers may process transactions and payment information on our behalf.

Booking and Membership Platforms

We may use third-party software to manage:

  • Accounts

  • Memberships

  • Class schedules

  • Reservations

  • Waitlists

  • Payments

  • Communications

Website and Technology Providers

We may use companies that provide website hosting, application development, cloud storage, analytics, security, email, messaging, and other technology services.

Marketing and Communications Providers

We may use third-party providers to assist with email, text messaging, marketing, advertising, and customer communications.

Professional Advisors

We may disclose information to attorneys, accountants, consultants, insurers, and other professional advisors when reasonably necessary.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to legal process

  • Protect our rights

  • Protect the safety of customers, employees, or others

  • Investigate fraud or misuse

  • Enforce our Terms of Service or other agreements

Business Transfers

If Casa Pilates is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell personal information for money as a standalone business practice.

10. THIRD-PARTY SERVICES

Casa Pilates may use third-party services for payment processing, scheduling, memberships, communications, website functionality, analytics, and other business functions.

Those third parties may independently collect or process information according to their own privacy policies.

Casa Pilates does not control the privacy practices of third-party services.

We encourage you to review the privacy policies of third-party services you use in connection with Casa Pilates.

11. SOCIAL MEDIA AND THIRD-PARTY WEBSITES

Casa Pilates may maintain social media accounts or include links to third-party websites.

If you interact with Casa Pilates through a social media platform or visit a third-party website through a link provided by us, the third party's privacy policy may apply.

Casa Pilates is not responsible for the privacy practices, security, or content of third-party websites or platforms.

12. PHOTOGRAPHY AND VIDEO

Casa Pilates may photograph or record classes, events, instructors, and studio activities for marketing, social media, website, and promotional purposes.

If you do not wish to appear in promotional photography or video, please notify Casa Pilates in writing or inform a Casa Pilates team member.

Additional consent may be requested when required by applicable law.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Maintain business and transaction records

  • Manage memberships and accounts

  • Comply with legal, accounting, tax, and regulatory obligations

  • Resolve disputes

  • Enforce agreements

  • Protect our legal rights

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

14. DATA SECURITY

Casa Pilates takes reasonable measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, application, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

15. CHILDREN'S PRIVACY

Casa Pilates services are generally intended for individuals 18 years of age or older unless otherwise permitted by Casa Pilates with appropriate parental or legal guardian consent.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

16. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to certain personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how your information is collected or used

  • Opt out of certain marketing communications

  • Exercise other rights provided by applicable privacy laws

Some rights may be subject to legal exceptions or limitations.

To request access, correction, deletion, or other privacy-related assistance, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

17. DO NOT TRACK

Some web browsers offer a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, Casa Pilates may not respond to such signals unless required by applicable law.

18. ARIZONA RESIDENTS

Casa Pilates is located in Arizona and operates in accordance with applicable federal, state, and local laws.

Arizona residents may contact us regarding questions or requests concerning their personal information using the contact information below.

19. OTHER STATE PRIVACY LAWS

Certain states provide residents with additional privacy rights.

If you are located in a state with privacy legislation that applies to Casa Pilates, we will provide the rights and disclosures required by applicable law.

If you believe you have a privacy right that is not addressed by this Policy, you may contact us using the information below.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

When we make changes, we will update the “Effective Date” at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Your continued use of Casa Pilates services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Policy to the extent permitted by law.

21. CONTACT US

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Casa Pilates LLC
Tucson, Arizona
Email: hello@casapilates.studio
Website: www.casapilates.studio

Last Updated: September 29, 2026